Oshio College of Acupuncture & Herbology
1. Purpose and Commitment
Oshio College of Acupuncture & Herbology is committed to providing a respectful, supportive, and professional learning environment. We recognize that concerns or disputes may occasionally arise and believe that addressing them promptly and fairly is essential to maintaining the quality and integrity of our programs and student experience.
This policy outlines the steps students may take to resolve academic or non-academic complaints in a structured and transparent manner.
2. Scope of Policy
This policy applies to all current students of Oshio College and covers concerns related to:
Instruction quality or delivery
Instructor or staff conduct
Academic assessments or grades
Student services
Discrimination, harassment, or unfair treatment
Program policies or administrative practices
3. Step-by-Step Dispute Resolution Process
Step 1: Informal Resolution (Recommended First Step)
Students are encouraged to resolve concerns informally by speaking directly with the individual(s) involved, such as the instructor, staff member, or fellow student. In many cases, open and respectful dialogue can resolve misunderstandings quickly.
Step 2: Contact the Principal (Formal Notification)
If the issue is not resolved through informal discussion, the student may submit their concern in writing to the Principal at: yin@oshio.ca
The written statement should include:
Student’s full name and program of study
A clear description of the concern or issue
Date(s) of the incident(s)
Any steps already taken to resolve the matter
The desired outcome or resolution
The Principal will acknowledge receipt within 5 business days and respond with a resolution or proposed steps within 10 business days.
Step 3: External Complaint (If Unresolved)
If the issue remains unresolved after the College’s internal process, the student may file a formal complaint with the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.
Online Complaint Form:
https://www.privatetraininginstitutions.gov.bc.ca/students/complaints-tuition-protection-claims
Students should note that PTIB will only review complaints that fall within its regulatory jurisdiction.
4. Confidentiality
All concerns and complaints will be handled in a confidential manner. Information will only be shared with individuals directly involved in resolving the issue.
5. Protection Against Retaliation
Oshio College prohibits any form of retaliation against a student who files a complaint in good faith. Students are encouraged to speak up without fear of reprisal.
6. Record-Keeping
The College will maintain a written record of all formal complaints and their resolutions for at least five years, in compliance with PTIB requirements.
7. Language of Submission
Complaints may be submitted in English or Chinese. The College will arrange translation support as needed to ensure clear communication and understanding.